Filed under: Laptops
Dell looked to have a sure winner on its hands with the sexy XPS m1330 laptop, but customers have been complaining of shipping delays ever since the machines were made available to order. A new post on the official Direct2Dell blog tries to explain some of the issues causing the delays and provide some insight into why some orders have shipped and others have been severely postponed — although no time frame was given for clearing out the queue and getting back on track. While supply of those oh-so-hot LED backlit displays is definitely affecting production, the major problem appears to be the m1330’s colors — Dell says that painting these lids is much more difficult than anticipated, and that only Tuxedo Black units are coming off the line with acceptable results. As a result of these difficulties, the company is discontinuing Pearl White as an available choice — customers who’ve already ordered Pearl White units will still receive them, but that’ll be it. While we’re not certain how an issue like that slipped through during development, we’re definitely wondering why no one at Dell has just called up Colorware and asked them how they do it.
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